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Regardless of whether you sell real-world goods or provide an intangible kind of service, for example consulting, you ought to have a written process as part of your business that determines how a person goes from being a cold prospective client, who doesn’t know anything at all about you or anything you do, to a lifelong, satisfied client.

This type of process is well known online marketing and advertising vernacular as a “funnel,” because when cold leads filter via your system, a great number of will get screened out. Therefore, the “people throughout” narrows over time, as potential customers matriculate using your system, resulting in a sort of funnel like a cone like shape. Having an articulated common sense funnel – that’s based on validated truths about how your business actually works – can be a potent tool not only to scale your business (and one day to sell it) but also to inform your design, your copywriting and everything else having to do with your website.

When many small business owners dream up their site designs or try to revise them or “make them better,” they often do so without actually thinking about the very particular process that they want their clients to climb through over time. Without this standard in place, the design creation or revision process can easily expand and lead to a purposeless meander.

Should the site have a mauve background or a bright pink background? Should the copywriting be fun and “market-y” or formal and sincere? Should the logo be huge and above the fold or subtle and at the bottom of the site?

To answer these questions in a way that’s actually going to be meaningful for your business (both in terms of ROI for you and in terms of how your customers interact with what you’ve built), you need to have a clear understanding of what your customers are actually going to be doing, not just at your site but also inside your business.

For instance, let’s say you’re trying to convert cold traffic on your site. A new visitor lands on your blog from Google. You ultimately want him to buy a box of your soap suds and also subscribe to your monthly soap suds newsletter service.

In an ideal world, you would convert him from someone who doesn’t know anything about your product into a lifelong soap suds consumer. To make that happen, you need to know where he’s at, mentally and emotionally, and then greet him with an appropriate design and appropriate content, which will lead him to the next step in your funnel. Maybe that next step is to give your representative call. Maybe it’s to sign-up for a newsletter. Maybe it’s to purchase a product from your website. Whatever that process is, you need to know what it is, and it needs to inform your design, copy and other overall online presence.

For help figuring how to put these pieces into place, call the Noble By Design team today to schedule a free consultation with your WordPress Developer Lake Tahoe. 775-600-2922. designsbynoble@gmail.com

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Noble By Design

865 Rubio Wy.

Gardnerville, NV, U.S.A.