Retail Cashier- Job Description: What You Need to Know

Cashiers have a vital role in retail stores. The primary role of a Retail Cashier is to immerse himself/herself in the customer service of the store in which he/she works, as well as any related tasks associated with the job position. Here is a complete overview of the role of Retail Cashier and what you need to know before working in this position:

Duties and Responsibilities

A retail cashier’s main duties include, but are not limited to:

  • Processing Transactions: Cashiers are responsible for processing customer payments in a timely and accurate manner, handling money, cash, and credit card transactions correctly.
  • Customer Service: Retail cashiers need to be attentive, efficient, friendly, and polite to all customers. Communicating efficiently with customers is essential in order to provide them with excellent customer service.
  • Resolving Customers Concerns: Cashiers need to be patient and understanding in order to listen to customers’ concerns, complaints and accurately provide an appropriate resolution to any issue that may arise.
  • Product Knowledge: Cashiers need to be knowledgeable about the products or services the store offers in order to offer customers the best possible advice about relevant products and services.
  • Organization: Cashiers should have excellent organizational skills, including the ability to effectively organize and manage time.

Qualifications and Requirements

In order to be successful in this position, cashiers should have the following qualifications and requirements:

  • High school diploma: Most employers prefer to hire cashiers who possess at least a high school diploma or GED.
  • Retail or customer service experience: Most employers will require some form of retail or customer service experience.
  • Physical ability: The job of a cashier may involve standing up for long hours and carrying out physical tasks such as lifting and reaching.
  • Excellent math skills: Cashiers should possess excellent math skills to be able to quickly and accurately complete transactions.
  • Computer skills: Computer literacy is essential in order to be able to efficiently use cash register hardware and software.


A Retail Cashier is a key employee in any retail store. The role is crucial for ensuring efficient and quality customer service, managing transactions and resolving customer concerns. Cashiers must possess excellent math skills, computer literacy, physical ability, and customer service experience in order to successfully fulfill this role.